Returns and refunds
14-day flexibility...
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
To start your return…
Contact us at returns@thearomaries.com for return processing details or any related information.
If your return is accepted, we’ll send you shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please be ready to provide visual proofs by means of photographs or/ and video.
Exceptions and non-returnable items
An item is eligible for return only if it meets the requirements as set by our return policy. Returned items which are not in a new or unused condition may not be fully credited to your account unless they have manufacturing defects. Any refund due will only be issued after we have inspected the return. This does not affect your right to return faulty items.
Please note that we do not process cash refunds. Unfortunately, we cannot accept returns on sale items or gift cards, as well as gift cards cannot be returned or exchanged for cash.
Changed your mind?
We offer exchanges! The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds made easy!
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@thearomaries.com.
Please note that international customs charges and sales taxes will not be refunded (for shipments outside the EU).